How do I troubleshoot issues with Matomo Analytics?

If you are experiencing issues with Matomo Analytics, there are a few steps you can take to troubleshoot the problem.

  1. Check the Matomo logs for any error messages or warning signs. The logs can help you identify the source of the issue and provide clues on how to fix it.
  2. Make sure that your Matomo tracking code is correctly installed on your website. If the tracking code is missing or misconfigured, Matomo will not be able to collect data from your website.
  3. Verify that your website is not blocking Matomo from collecting data. Some security plugins or CDN services may block Matomo’s tracking requests. If this is the case, you will need to add an exception for Matomo in your security settings.
  4. Check the privacy settings in your browser. Some browsers have built-in tracking protection features that may block Matomo from collecting data. If you have these features enabled, you will need to disable them or add an exception for Matomo.
  5. Test your Matomo tracking code in a different browser or device. If the issue only occurs in a specific browser or device, it may be a compatibility issue.
  6. Check for any conflicts with other plugins or scripts on your website. If you have multiple plugins or scripts running on your website, they may interfere with Matomo’s tracking code. In this case, you may need to disable or remove the conflicting plugin or script.
  7. Make sure that your server is configured correctly. If you are using a self-hosted version of Matomo, you will need to ensure that your server meets the minimum requirements and is properly configured.

By following these steps, you should be able to identify and fix most issues with Matomo Analytics. If you are still experiencing problems, you can seek help from the Matomo community or contact the Matomo support team for further assistance. Overall, it is important to regularly monitor and troubleshoot your Matomo installation to ensure that you are getting accurate and reliable data.